When Jeff Bezos speaks, I listen

In the August issue of Success magazine, Jeff Bezos, the founder of Amazon.com,
talks about what makes a founder/entrepreneur different from a professional manager.  The founder/entrepreneur stays true to the vision while the professional manager often seeks to change the vision.  Mr. Bezos has found that, as a rule of thumb, he needs to be stubborn about the big things and flexible regarding the details.  He says the founder has to identify what will matter to his customers ten years from now.  In his case, low prices, fast delivery, and vast selection.  As the founder of Craig Cares, I believe our customers will always want dependable, trustworthy, customer service oriented caregivers.  We will stick to this vision while continuously working on the details of delivering great caregivers.

Communication

Ben has exemplified great communication between his client, his client’s adult children, and Cynthia, our Client Care Coordinator.  This communication includes written documentation, provided via email, after each visit to all parties.  Thank you Ben for being so diligent and caring.

Teamwork

Jerryl’s client increased her schedule to seven days a week.  Jerryl enjoyed working all of the days, but after discussions with our Client Care Coordinator, realized her client would benefit from having a backup caregiver who knew her and her routine.  Jerryl was open to the new schedule and did a fantastic job training the new caregiver.  Now her client has two great caregivers!

Observant caregiver saves the day

When Rosalind arrived for her shift, she felt her client’s skin and noticed it was very warm.  She notified the client’s wife who took his temperature at 102 degrees.  The client was admitted to the hospital with a serious infection.  Rosalind stayed behind to clean the bed and finish the laundry – a big help to our clients.  Well done Rosalind!

Teamwork

Ollie’s client receives care 24 hours a day, 7 days a week.  Ollie works the night shift from 9PM to 9AM.  On two days last week, the daytime caregiver was sick.  Ollie cheerfully worked overtime, 30 minutes on one day, and 90 minutes on another day, to fill in until a replacement arrived.  It’s this type of teamwork that allows our clients to have peace of mind, knowing they will always be cared for.

Last minute fill in

Last week, after working her regular 9AM to 1PM shift, we called Gilda to see if she would also work that evening (a shift that started at 4PM).  Gilda said yes and did a great job filling in for a sick caregiver.  Not only was Gilda willing to fill in on short notice, she did it with a wonderfully positive attitude.  We’re glad you’re on our team!

We’re flexible!

Flexibility is very important to our clients.  Last week, Sara’s client had chest pain.  Sara took her to the hospital and stayed with her in the ER until she was admitted (working three extra hours).  The next day she completely rearranged her schedule, normally 7AM to 1PM,  so she could help the client.  Sara worked 2PM to 8PM in order to take her client home and make sure she was safe and comfortable.